Res Publica : Journal of Social Policy Issues

SISTEM PELAYANAN REKOMENDASI UNDIAN GRATIS BERHADIAH PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU PROVINSI DKI JAKARTA

Mahastuti Indah Sari Putri, Muhammad Cholifihani, M. Zimam Ihsanul Faqih — Wed, 15 Mar 2023 00:00:00 +0000

It is undeniable that so far many UGB
implementations have not/didn't get a permit but
are still being implemented, resulting in the
community becoming victims because they have
been harmed. Therefore, as an effort to control the
implementation of UGB activities, the application
for UGB permits is carried out online through the
Ministry of Social Affairs website. The Provincial
Government of DKI Jakarta has also issued
Governor's Regulation Number 150 of 2010
concerning the Provision of Recommendations for
the Implementation of Free Lottery with Prizes
(UGB). However, the absence of ETA (Estimated
Time Arrival) in the system makes the completion
time cannot be measured. The purpose of this
study is to provide an explanation of the
implementation of the UGB recommendation
service system policy. This research uses
descriptive qualitative method with a case study
approach through in-depth interviews, direct
observation, and literature study. The results show
that the implementation of the UGB
recommendation service system implemented by
the DKI Jakarta Provincial DPMPTSP has fulfilled
the three main pillars of the program's success and
is in accordance with the policies/stipulations that
have been set, although not yet optimal. The
obstacles faced include limited human resources,
internet signal interference, less than optimal
socialization, incomplete requirements that must be met by the organizers. Various efforts have
been and continue to be made by the DKI Jakarta
Provincial DPMPTSP to overcome these obstacles,
among others by conducting strict and careful
supervision, more intensive and continuous
socialization and coordinating/cooperation with
other relevant agencies.

INOVASI PEMBELAJARAN DAN PELATIHAN PETUGAS HAJI PADA MASA PANDEMI DI DIREKTORAT JENDERAL PENYELENGGARAAN HAJI DAN UMRAH

Ahmad Rizal, Maya Puspita Dewi — Wed, 15 Mar 2023 00:00:00 +0000

Ensuring the comfort and safety of worship for its
people is one of the tasks of the Government, in
this case the Ministry of Religion, including Hajj
and Umrah. In order to make this pilgrimage a
success, careful preparation is needed, including
the officers to guide and direct the pilgrims,
namely the Hajj Officers. Hajj officers must go
through several stages of coaching and training
before going directly to help pilgrims. However,
with the presence of the Covid-19 Pandemic,
which has completely restricted all physical
activities, many activities have been delayed,
including coaching and training for hajj officers.
This study aims to analyze the innovations that
need to be carried out in coaching and training
activities for hajj officers during this pandemic.
While the research method used is qualitative,
where the data obtained comes from open
interviews, observation and documentation
studies. The results of this study indicate that the
Learning and Training of Hajj Officers is important
because this is an effort from the government to
provide the best service to Indonesian Hajj
pilgrims. Therefore, even though the Covid-19
Pandemic is still ongoing, the implementation of
Hajj Officer Training Learning must still be carried
out by making innovations and adjusting
conditions, namely online-based).

PENGARUH ORGANIZATIONAL CULTURE TERHADAP KNOWLEDGE HIDING YANG DIPENGARUHI OLEH WORKPLACE OSTRACISM, WORKPLACE INCIVILITY DAN JOB TENSION DI INDUSTRI KREATIF

Muhammad Dede Jamaludin, Abdurrahman — Wed, 15 Mar 2023 00:00:00 +0000

It is increasingly recognized that in the creative industry,
knowledge hiding can cause serious economic losses to
organizations. This study seeks to find the relationship between
organizational culture and knowledge hiding. We focus more
on the role of intervening variables such as workplace
ostracism, workplace incivility and job tension with the help of
various theories in the relationship between organizational
culture and knowledge hiding which are also antecedents of
knowledge hiding. The background of knowledge hiding has
not been explored much in previous studies and this research
focuses on it. We found that organizational culture has a
significant relationship with knowledge hiding and besides that
workplace ostracism, workplace incivility and job tension as
mediators create a positive relationship between
organizational culture and knowledge hiding. However,
workplace ostracism, workplace incivility and job tension
partially mediate in this study

PENGARUH ORGANIZATIONAL CULTURE TERHADAP JOB STRES YANG DIPENGARUHI OLEH WORKPLACE OSTRACISM DAN WORKPLACE INCIVILITY DI BANK BJB CABANG BALARAJA

Firman Chahyadi, Jatmiko — Wed, 15 Mar 2023 00:00:00 +0000

Job stress is an adaptive response to situations that are considered difficult or threatening to one's health, which is one of the impacts of modern life. This study focuses on the effect of organizational culture on job stress which is influenced by workplace ostracism and workplace incivility at bank bjb Balaraja branch. This test uses the Structural Equation Model (SEM) method with analysis and survey data processing using a questionnaire distributed to 100 employees of bank bjb Balaraja branch. The researcher obtained the result that Organizational culture and Job stress did not have a significant effect, only workplace ostracism was able to have a significant effect between organizational culture and job stress. In the results of this study also obtained quite interesting results between workplace incivility and job stress which did not have a significant effect. Companies should continue to improve the level of work stress of their employes, companies must also always be vigilant becauseeach employee can respond to work stress with different perceptions.

PENGARUH KEPERCAYAAN NASABAH PADA LOYALITAS NASABAH MELALUI KETERLIBATAN NASABAH DAN KEPUASAN NASABAH PADA PT ASURANSI SINAR MAS

Refo Navendra Handriawan , Sugiyanto — Wed, 15 Mar 2023 00:00:00 +0000

This study aims to explore and provide empirical evidence of the
effect of trust, customer engagement, and customer satisfaction
on customer loyalty. The direct effect of trust on customer
loyalty. The effect of trust on customer loyalty through customer
involvement and customer satisfaction as a mediating variable.
Sampling using purposive sampling method with determining
the number of samples as many as 155 respondents with a
minimum age limit of 18 years and can make decisions as well
as respondents who use the Sinar Mas online application in the
DKI Jakarta area. The number of statements submitted to
respondents was 31 statements, consisting of 10 customer
engagement statements, 6 customer satisfaction statements.
Data analysis techniques used in this study consisted of, validity
test, reliability test, classical assumption test, descriptive
analysis. and path analysis. The result of the research based on
the path analysis test is that trust has a direct influence on
customer engagement. Customer involvement has a direct effect
on customer satisfaction. Trust, customer involvement, and
customer satisfaction have a direct effect on customer loyalty.
The indirect effect of trust on loyalty through the mediating
variable of customer involvement has a significant effect. The
indirect effect of trust on customer loyalty through the
mediating variable of customer involvement and customer
satisfaction has a significant effect.

PENGARUH E-SERVICE QUALITY, BRAND IMAGE, DAN CUSTOMER TRUST TERHADAP E-LOYALTY MELALUI E-CUSTOMER SATISFACTION PADA PERUSAHAAN E-COMMERCE SOCIOLLA

Fitri Rahmawati Ramadhan, Sugiyanto — Wed, 15 Mar 2023 00:00:00 +0000

This Study aims to see the effect of E-Service Quality, Brand
Image, Customer Trust, E-Customer Satisfaction, and E-Loyalty.
This research was conducted on the people of Cikupa District
who had shopped online at Sociolla. Sampling with purposive
sampling method using sample quota of 210 respondents with
an age limit of 17 years and at least have purchased the product
1-2 in 2 month. The number of statements submitted to
respondents was 40 items. The data analysis techniques used in
this research are validity test, reliability test, classical
assumption test, descriptive analysis, and path analysis. The
results based on path analysis show that E-Service Quality has a
significant effect on E-Customer Satisfaction, Brand Image has a
significant effect on E-Customer Satisfaction, Customer Trust
has no significant effect on E-Customer Satisfaction, E-Service
Quality has a significant effect on E-Loyalty, Brand Image has no
significant effect on E-Loyalty, Customer Trust has no significant
effect on E-Loyalty, E-Customer Satisfaction has a significant
effect on E-Loyalty, E-Service uality has a significant effect on Eloyalty through E-Customer Satisfaction, Brand Image has a
significant effect on E-Loyalty through E-Customer Satisfaction,
Customer Trust does not significant effect on E-Loyalty through
E-Customer Satisfaction.