SISTEM PELAYANAN REKOMENDASI UNDIAN GRATIS BERHADIAH PADA DINAS PENANAMAN MODAL DAN PELAYANAN TERPADU SATU PINTU PROVINSI DKI JAKARTA

Abstract

It is undeniable that so far many UGB
implementations have not/didn't get a permit but
are still being implemented, resulting in the
community becoming victims because they have
been harmed. Therefore, as an effort to control the
implementation of UGB activities, the application
for UGB permits is carried out online through the
Ministry of Social Affairs website. The Provincial
Government of DKI Jakarta has also issued
Governor's Regulation Number 150 of 2010
concerning the Provision of Recommendations for
the Implementation of Free Lottery with Prizes
(UGB). However, the absence of ETA (Estimated
Time Arrival) in the system makes the completion
time cannot be measured. The purpose of this
study is to provide an explanation of the
implementation of the UGB recommendation
service system policy. This research uses
descriptive qualitative method with a case study
approach through in-depth interviews, direct
observation, and literature study. The results show
that the implementation of the UGB
recommendation service system implemented by
the DKI Jakarta Provincial DPMPTSP has fulfilled
the three main pillars of the program's success and
is in accordance with the policies/stipulations that
have been set, although not yet optimal. The
obstacles faced include limited human resources,
internet signal interference, less than optimal
socialization, incomplete requirements that must be met by the organizers. Various efforts have
been and continue to be made by the DKI Jakarta
Provincial DPMPTSP to overcome these obstacles,
among others by conducting strict and careful
supervision, more intensive and continuous
socialization and coordinating/cooperation with
other relevant agencies.